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SLN: Providing Online Support for Learners - an introduction        

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Introduction
Study Section 2
Assessment
Building a portfolio
Part A - preparation for online support
A technological perspective
Activity 2.1
Access
Activity 2.2
An operational perspective
Activity 2.3
    Training
Activity 2.4
Activity 2.5
    Troubleshooting
Activity 2.6
A learning perspective
    Using online tools to support learning
Activity 2.7
Part B - Induction
Getting connected
Activity 2.8
Establishing a rapport
Activity 2.9
Agreeing the parameters
Activity 2.10
Activity 2.11
Assignment 2 - Portfolio review
Part C - Providing online support for learners in practice
Managing communication
Activity 2.12
Activity 2.13
Activity 2.14
Effective communication
Activity 2.15
Activity 2.16
Activity 2.17
Activity 2.18
Learning management
Activity 2.19
Activity 2.20
Summary
Candidate evaluation questionnaire

 

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step-by-step route: study section 2

Part B - Induction

Establishing a rapport


As soon as your learners have access to the CMC system you should arrange a series of activities for your learners that will inspire a feeling of security and belonging and build their confidence in using the set-up. The details of these activities will vary with the type of system you are using and the following are examples.

If possible within your organisation, arrange for a website to be created, using technical support if required, for the current learning cohort or group. Your training provider should ensure that this technical backup is readily available to you. You may of course be in face-to-face situations anyway and this would not be so necessary. Creating the website is nevertheless a good tool to create for the group, even if you do meet.

Once set up, the group can begin to get to know each other by providing you with a personal profile and if possible their photograph. This information could be added to the website along with information about you and the programme. Make sure you check that each learner is happy to publish the personal information, e.g. they may not want their telephone number made public on a website, but instead prefer to give this confidentially to the group. Rather than a personal profile you may wish to pose a less personal question, for example ask each learner to write 100 words about why he/she wants to do the learning programme, and why they are electing to study online.

If you cannot create a programme website, you can perform the group profile activity in other ways. For example, learners can circulate a personal profile by email or post them to a designated area of the online discussion.

Another approach would be to start a discussion. This can be about the learning programme, but should involve interaction, so pose open questions from the outset and invite responses in a relaxed and informal way. This will set the tone for the group's threaded discussions.


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Activity 2.9)


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