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SLN: Providing Online Support for Learners - an introduction        

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Introduction
Study Section 2
Assessment
Building a portfolio
Part A - preparation for online support
A technological perspective
Activity 2.1
Access
Activity 2.2
An operational perspective
Activity 2.3
    Training
Activity 2.4
Activity 2.5
    Troubleshooting
Activity 2.6
A learning perspective
    Using online tools to support learning
Activity 2.7
Part B - Induction
Getting connected
Activity 2.8
Establishing a rapport
Activity 2.9
Agreeing the parameters
Activity 2.10
Activity 2.11
Assignment 2 - Portfolio review
Part C - Providing online support for learners in practice
Managing communication
Activity 2.12
Activity 2.13
Activity 2.14
Effective communication
Activity 2.15
Activity 2.16
Activity 2.17
Activity 2.18
Learning management
Activity 2.19
Activity 2.20
Summary
Candidate evaluation questionnaire

 

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step-by-step route: study section 2

Part C - Providing online support for learners in practice

Managing communication


As a medium of communication, CMC raises opportunities for explicitly structuring, monitoring, and archiving interactions to an extent that would be impractical in most traditional forms of communication. In your portfolio, you should be able to provide evidence that you are managing and organising your CMC with your learners and the communication between your learners, effectively. Under this heading, you should address the following themes.

Regular scheduled contact

Maintaining regular contact is important to the creation of an effective environment for online learning. In your plan for providing online support for learners, you will have established a schedule for maintaining contact with your learners. Have you been able to stick to this schedule?

 


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