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SLN: Providing Online Support for Learners - an introduction        

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Introduction
Study Section 2
Assessment
Building a portfolio
Part A - preparation for online support
A technological perspective
Activity 2.1
Access
Activity 2.2
An operational perspective
Activity 2.3
    Training
Activity 2.4
Activity 2.5
    Troubleshooting
Activity 2.6
A learning perspective
    Using online tools to support learning
Activity 2.7
Part B - Induction
Getting connected
Activity 2.8
Establishing a rapport
Activity 2.9
Agreeing the parameters
Activity 2.10
Activity 2.11
Assignment 2 - Portfolio review
Part C - Providing online support for learners in practice
Managing communication
Activity 2.12
Activity 2.13
Activity 2.14
Effective communication
Activity 2.15
Activity 2.16
Activity 2.17
Activity 2.18
Learning management
Activity 2.19
Activity 2.20
Summary
Candidate evaluation questionnaire

 

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step-by-step route: study section 2

Part B - Induction

Getting connected


Before you can begin to provide online support to your learners, you must establish the group. Once again this is a vital step in any learning experience whatever the learning environment. The use of online tools, however, raises additional needs.

First you must make contact with your learners to begin preparing them for their use of CMC. You can make this first contact in many ways; by telephone, by calling a face-to-face tutorial, or via email.

Through this contact you should be able to provide your learners with all the information (and software) they will need to access the CMC environment and any other online resources. You should also provide information about yourself and your learning programme.

If appropriate, give the full list of names of everyone involved in the programme so that they have a feeling of the group as a closed entity.


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Activity 2.8)


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