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fv/nav/web/pack/ss2/effective_communication.html
step-by-step route: study section 2
Part
C - Providing online support for learners in practice
Effective
communication
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CMC raises many barriers not found in face-to-face contact that
is typical of most traditional educational settings. The computer
interface slows interaction and the computer screen robs users
of the familiar visual cues that help us all adapt our communication
style. Even for those with strong literacy skills, communication
through electronic text is a challenge. Studies have shown that
email and threaded discussion use a style and culture that falls
somewhere between communication using the telephone and letters,
but is identifiably different from these traditional media. In
your research for Study Section 1, you
will have read analyses of the strengths and weaknesses of various
types of CMC as learning tools and seen many suggestions for good
practice in this new learning environment. In Part
B of this study section you will have prepared your own guidelines
for or with your learners. In this section you will document how
you have developed your own practice to make the most effective
use of the online learning support system(s) you are using.
Timing
of communication
In
any learning environment where learners are isolated, the timing
of communication is vital. If response times are not short, or
more importantly predictable, learners can quickly become disillusioned
and withdraw from the online medium.
In
your induction, you will have established an expected level of
service with your learners. In this activity, you will show how
you have met the standards you have set.
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