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SLN: Providing Online Support for Learners - an introduction        

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Introduction
Study Section 2
Assessment
Building a portfolio
Part A - preparation for online support
A technological perspective
Activity 2.1
Access
Activity 2.2
An operational perspective
Activity 2.3
    Training
Activity 2.4
Activity 2.5
    Troubleshooting
Activity 2.6
A learning perspective
    Using online tools to support learning
Activity 2.7
Part B - Induction
Getting connected
Activity 2.8
Establishing a rapport
Activity 2.9
Agreeing the parameters
Activity 2.10
Activity 2.11
Assignment 2 - Portfolio review
Part C - Providing online support for learners in practice
Managing communication
Activity 2.12
Activity 2.13
Activity 2.14
Effective communication
Activity 2.15
Activity 2.16
Activity 2.17
Activity 2.18
Learning management
Activity 2.19
Activity 2.20
Summary
Candidate evaluation questionnaire

 

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step-by-step route: study section 2

Introduction

Building a portfolio


The purpose of your portfolio is to assist in your self-evaluation and reflective practice. By documenting and reviewing your practice in supporting learning online you will gain insight into the effectiveness your support achieves in meeting the learning aims you set. Through this process, you will test the predictions, claims and theories for online learning that are discussed in Study Section 1. You will doubtless identify areas for improvement and enhancement not only in your own practice, but also in the technologies and techniques that are available to support learning online. In this process of documenting and reflecting on your practice, the requirements of the Unit will provide a framework.

In Study Section 1 you will have begun to explore some of the key issues, concerns, and challenges that face online learners. Your portfolio should address these themes.

Among the themes that you should address are those that can be clustered under three headings:

  • online learning support system
  • induction including building a rapport
  • providing online support for learners including managing communication, effective communication and learning management.

The activities that follow will guide you in preparing your portfolio. As you complete each activity, you should add it to your portfolio. Make sure you clearly reference the materials to the appropriate activity; this will make it easier for you and your facilitator to keep track of your progress.

Approximately midway through this section an assignment will ask you to submit your partially completed portfolio to your facilitator. Your facilitator will explain how this should be done. This mid-point evaluation of your portfolio will provide useful feedback on your progress and guidance for the rest of the section.

As in Study Section 1, you will also be sharing your thoughts and experiences with other candidates through online discussion. This exchange with other candidates will form another useful source of feedback on your progress and evidence for your portfolio.

Throughout the practical activities of this section, we recognise that the online learning support system you are using will determine your experience as an online tutor. In order to accommodate the very different online learning support systems, implementations, and teaching styles, this section seeks to provide generic advice on building a portfolio. You should not regard the activities presented here as a definitive list. Instead, use and adapt those activities that are most appropriate, ignore those that are irrelevant, and develop your own activities as required.

If you are an experienced online tutor you may respond to the activities using material you have collected from previous learning programmes/courses where you have provided online support for your learners. Your facilitator can give you further guidance on Accreditation of Prior Learning (APL) and work-based learning.

If you find that you are unable to complete one or two of the activities due to the nature of the learning programme/course you are supporting, the online learning system you are using, etc. you may submit "what if" evidence. Rather than a record of what you have done you can explain what you would have done if the situation had arisen. However you should use this type of evidence only occasionally and for a minority of the activities. If you find you are relying on this type of evidence, you should discuss this with your facilitator or your training provider.

You should begin your preparation for providing online support for your learners, and begin your portfolio, with a clear grasp of the online learning support system you will be using. This is where this section begins.

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(step-by-step route: ss2:
Part A - preparation for online support)


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