step-by-step route

• introductory guide
• glossary
• unit specification
• assessment guide
• study section 1
• study section 2

assessment route

activity route

links

faq

Contents:

Introduction

Study Section 2

Assessment

Building a portfolio

Part A - preparation for online support

A technological perspective

    Overview

    Activity 2.1

    Access

    Activity 2.2

An operational perspective

    Activity 2.3

    Training

    Activity 2.4

    Record keeping

    Activity 2.5

    Troubleshooting

    Activity 2.6

A learning perspective

    Using online tools to support learning

    Activity 2.7

Part B - Induction

Getting connected

Activity 2.8

Establishing a rapport

Activity 2.9

Agreeing the parameters

Activity 2.10

Activity 2.11

Assignment 2 - Portfolio review

Part C - Providing online support for learners in practice

Managing communication

Activity 2.12

Activity 2.13

Activity 2.14

Effective communication

Activity 2.15

Activity 2.16

Activity 2.17

Activity 2.18

Learning management

Activity 2.19

Activity 2.20

Summary

Candidate evaluation questionnaire

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(step-by-step route: study section 2: introduction)