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• glossary
• unit specification
• assessment guide
• study section 1

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faq

Types of online support tools and techniques

The main tools that are used for providing online support include:

• electronic mail (email)
• web pages
• conferences/online forums
• real-time chat
• videoconferencing (VC).

These tools may be used in conjunction with more conventional tools such as:

• face-to-face meetings
• phone
• fax
• post (snail mail).

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(step-by-step route: Categorising online support tools and techniques)