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fv/nav/web/fast_track/lo1/pc.html
Assessment
2
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From
the Unit Specification ...
Outcome
2
Provide
online support for learners.
Performance
criteria
a)
induction arrangements are used effectively to establish a rapport
and parameters for support to learners
b)
online support is managed effectively throughout the learning
programme to provide regular planned contact and to meet unscheduled
individual needs
c)
motivation techniques are used effectively to encourage participation
from learners
d)
style of communication with learners is appropriate for an online
environment
e)
content(s) of online communications contribute to the learner's
learning
f)
techniques for monitoring and recording learner performance are
used effectively for an online environment.
Outcome
3
Use
online tools and techniques to support learning.
Performance
criteria
a)
communication flow is managed effectively and appropriately in
terms of timing of contact with the learner and organisation of
information
b)
computer mediated communication techniques are used effectively
to support the learner.
Evidence
requirements
Outcome
2
The
candidate should produce a portfolio of evidence which demonstrates
how he/she has provided online support for learners. This is likely
to include evidence of planning, schedules of delivery, copies
of emails, a contact log and recording and mentoring records.
A commentary will be required to explain how the performance criteria
have been met.
Induction
arrangements should include evidence that the candidate has established
a rapport, ensured that the learner is familiar with the technology
and the support facilities, ensured that expectations for the
learner and for providers of on-line support are clear and established
communication links.
Outcome
3
Evidence
for this outcome is likely to be generated alongside the evidence
for Outcome 2. The candidate should produce a portfolio of evidence
which demonstrates how he/she has provided online support for
learners. At least 2 computer mediated communication techniques
should be used, for example email, threaded discussion (involving
more than 2 people), videoconferencing. A commentary will be required
to explain how the performance criteria have been met.
Guidance
notes
The
unit specification also includes guidance
notes for completing this assessment.
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